How can we help you?

You can also browse the topics below to find what you are looking for.

Configuring your notifications

Notification settings include sounds for incoming individual and Group Chats, in-app notifications, banners and message previews.

To customize your notification settings:

  1. Open WhatsApp.
  2. Tap More > settings > notifications.
  3. Here you have the option to:
    • Turn notifications On and Off for groups and individual chats.
    • Choose a notification sound from the available sounds in the list. Note: Custom ringtones are not available.
    • Choose if you want to see notifications of incoming messages while you are using the app.
    • Turn vibrations on/off.
    • Choose if you want to see incoming message content displayed in the notification banner. Note: This option is not available for Windows Phone 7.
  4. You may also configure notifications for individual and Group Chats:
    • Open a chat and tap More > group info or info > custom notifications or mute.
Windows Phone 8.1 users only

In Windows Phone Settings > system > notifications+actions > WhatsApp you have the option to:

  • Turn off all notification sounds for incoming WhatsApp messages:
    • Select none from the drop down menu in Notification sound.
  • Show notification banners that appear in the top section of the screen (select or deselect the box).


  • The notification sound settings are available only for Windows Phone 8 Update 3 (GDR 3) and newer versions of the operating system.
  • The notification sound you choose will only work when the app is running in the background.
  • To fully activate your notification sound settings, please make sure your phone's notifications are not set to silent or vibrate only.

WhatsApp Support Team