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You can also browse the topics below to find what you are looking for.
  1. Web and Desktop
  2. Troubleshooting

Can't use desktop calling

If you’re having trouble making or receiving desktop calls:

  • Ensure your computer and phone are connected to the internet and you have a strong internet connection.
  • Update WhatsApp to the latest version available.
  • Ensure that your device supports desktop calling. Desktop calling is available on Windows 10 64-bit version 1903 and newer and macOS 10.13 and newer.
  • Make sure you have a microphone, camera, and speakers.
  • Troubleshoot your microphone and speakers through your computer’s sound settings.
  • Use a headset for the best audio. Using a separate external microphone and speaker devices might cause echo.
  • Make sure your camera is available.
  • Ensure you’ve granted permission for WhatsApp to access your microphone and camera.

Note:

  • Group calls aren’t supported on WhatsApp Desktop at this time.
  • Virtual audio and video devices aren’t supported.

Related resources:

  • About desktop calling
  • How to make a voice call
  • How to make a video call
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