If you’re having trouble making or receiving desktop calls:

• Ensure your computer and phone are connected to the internet and you have a strong internet connection.
• Update WhatsApp to the latest version available.
• Ensure that your device supports desktop calling. Desktop calling is available on Windows 10 64-bit version 1903 and newer and macOS 10.13 and newer.
• Make sure you have a microphone, camera, and speakers.
• Troubleshoot your microphone and speakers through your computer’s sound settings.
• Use a headset for the best audio. Using a separate external microphone and speaker devices might cause echo.
• Make sure your camera is available.
• Ensure you’ve granted permission for WhatsApp to access your microphone and camera.

Note:

• Group calls aren’t supported on WhatsApp Desktop at this time.
• Virtual audio and video devices aren’t supported.

Related resources:

• About desktop calling
• How to make a voice call
• How to make a video call