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Can’t create or restore a Google Drive backup

If WhatsApp doesn’t detect a backup, it might be because:

You aren't logged into the same Google account.
You aren't using the same phone number that was used to create the backup.
Your SD card or chat history is corrupted.
A backup file doesn't exist on the Google Drive account or locally on your phone.

Verify you have a Google account added to your phone.
Verify you have Google Play services installed on your phone.
If you're attempting to back up on a cellular data network, make sure you have data for both WhatsApp and Google Play services. Contact your provider if you're unsure.
Attempt to back up on a different network. Try connecting to Wi-Fi if you're unable to back up on a cellular data network.

Verify you’re trying to restore a backup using the same phone number and Google account that the backup was created on.
Verify there's enough room on your phone to restore the backup.
Verify you have Google Play services installed on your phone.
Make sure your battery is fully charged or your phone is plugged into a power source.
Verify your phone has a strong and stable Internet connection. If restoring using a cellular data network doesn't work, please try Wi-Fi.

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