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Using greeting messages

You can automatically send greeting messages to customers when they first message you or after 14 days of inactivity in their chat[s] with you.

To set greeting messages:

Go to Settings > Business Tools > Greeting Message.
Turn on Send greeting message.
Under Message, tap the message to edit it and then tap Save.
Under Recipients, tap and choose among:
- Everyone to send the greeting message to everyone who messages you.
- Exclude my contacts to send the greeting message to senders who aren't in your address book.
- Everyone except... to send the greeting message to all senders except those you select.
- Only send to... to send the greeting message to select contacts.

Note: Greeting messages are only sent when your phone has an active Internet connection.

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