How can we help you?

You can also browse the topics below to find what you are looking for.

Using greeting messages

You can automatically send greeting messages to customers when they first message you or after 14 days of inactivity in their chat[s] with you.

To set greeting messages:

Go to Settings > Business Tools > Greeting Message.
Turn on Send greeting message.
Under Message, tap the message to edit it and then tap Save.
Under Recipients, tap and choose among:
- Everyone to send the greeting message to everyone who messages you.
- Exclude my contacts to send the greeting message to senders who aren't in your address book.
- Everyone except... to send the greeting message to all senders except those you select.
- Only send to... to send the greeting message to select contacts.

Note: Greeting messages are only sent when your phone has an active Internet connection.

Was this article helpful?

Why wasn't this article helpful?

Thank you for your feedback