How to use greeting messages
You can automatically send greeting messages to customers when they first message you, or after 14 days of inactivity in their chat with you.
To set greeting messages:
- Tap More options > Business tools > Greeting message.
- Turn on Send greeting message.
- Edit the message by tapping on it.
- Under Recipients, tap and choose between:
- Everyone to send the greeting message to anyone who messages you after business hours.
- Everyone not in address book to send the greeting message to numbers that aren't in your address book.
- Everyone except... to send the greeting message to all numbers except a select few.
- Only send to... to send the greeting message to select recipients.
- Tap SAVE.
Note: Greeting messages are only sent when your phone has an active Internet connection.