You can automatically send greeting messages to customers when they first message you, or after 14 days of inactivity in their chat with you.

To set greeting messages:

1. Tap More options > Business tools > Greeting message.
2. Turn on Send greeting message.
3. Edit the message by tapping on it.
4. Under Recipients, tap and choose between:
   • Everyone to send the greeting message to anyone who messages you after business hours.
   • Everyone not in address book to send the greeting message to numbers that aren't in your address book.
   • Everyone except... to send the greeting message to all numbers except a select few.
   • Only send to... to send the greeting message to select recipients.
5. Tap SAVE.

Note: Greeting messages are only sent when your phone has an active Internet connection.