FAQ
Select your language
  • azərbaycan
  • Afrikaans
  • Bahasa Indonesia
  • Melayu
  • català
  • čeština
  • dansk
  • Deutsch
  • eesti
  • English
  • español
  • français
  • Gaeilge
  • hrvatski
  • italiano
  • Kiswahili
  • latviešu
  • lietuvių
  • magyar
  • Nederlands
  • norsk bokmål
  • o‘zbek
  • Filipino
  • polski
  • Português (Brasil)
  • Português (Portugal)
  • română
  • shqip
  • slovenčina
  • slovenščina
  • suomi
  • svenska
  • Tiếng Việt
  • Türkçe
  • Ελληνικά
  • български
  • қазақ тілі
  • македонски
  • русский
  • српски
  • українська
  • עברית
  • العربية
  • فارسی
  • اردو
  • বাংলা
  • हिन्दी
  • ગુજરાતી
  • ಕನ್ನಡ
  • मराठी
  • ਪੰਜਾਬੀ
  • தமிழ்
  • తెలుగు
  • മലയാളം
  • ไทย
  • 简体中文
  • 繁體中文
  • 日本語
  • 한국어
  • WhatsApp Web
  • Features
  • Download
  • Security
  • FAQ
  • Download
  • Features
  • Security
  • FAQ
  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
WhatsApp Business for AndroidAccount and Profile

How to use greeting messages

You can automatically send greeting messages to customers when they first message you, or after 14 days of inactivity in their chat with you.

To set greeting messages:

  1. Tap More options > Business tools > Greeting message.
  2. Turn on Send greeting message.
  3. Edit the message by tapping on it.
  4. Under Recipients, tap and choose between:
    • Everyone to send the greeting message to anyone who messages you after business hours.
    • Everyone not in address book to send the greeting message to numbers that aren't in your address book.
    • Everyone except... to send the greeting message to all numbers except a select few.
    • Only send to... to send the greeting message to select recipients.
  5. Tap SAVE.

Note: Greeting messages are only sent when your phone has an active Internet connection.

Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
FAQ Home

WhatsApp

  • Features
  • Security
  • Download
  • WhatsApp Web
  • Business
  • Privacy

Company

  • About
  • Careers
  • Brand Center
  • Get in touch
  • Blog
  • WhatsApp Stories

Download

  • Mac/PC
  • Android
  • iPhone

Help

  • FAQ
  • Twitter
  • Facebook
  • Coronavirus
2021 © WhatsApp Inc.
Privacy & Terms