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- About seeing your phone number already in WhatsAppeliminate confusion with recycled phone numbers, we monitor account inactivity. If an account is unused for 45 days and then becomes newly activated on a different mobile device, we take this a...
- iPhoneCan’t see badge countcount on the WhatsApp icon is usually caused by an issue with your phone. Try these troubleshooting steps to reset it: Ask someone to send you a new WhatsApp message: This shoul...
- About syncing WhatsApp Business with Facebook PagesWhen using the WhatsApp Business app, you can link your Facebook Page with your WhatsApp Business account. You can also choose to sync the business informat...
- About account bansIf your account is banned, you'll see the following message when trying to access WhatsApp: "Your phone number is banned from usi...
- Seeing the message "Your phone number is banned from using WhatsApp. Contact support for help."If you become banned, you'll receive the following message within WhatsApp Business: Your phone number is banned from using WhatsA...
- What is traceability and why does WhatsApp oppose it?Some governments are seeking to force technology companies to find out who sent a particular message on private messaging services. This concept is called “trace...
- About updating business information for WhatsApp Business accounts linked to a Facebook PageWhen you connect your WhatsApp Business account to your Facebook Page and turn on syncing, your WhatsApp Business account will reflect the business informat...
- AndroidHow to reset your WhatsApp QR codeYou can reset your WhatsApp QR code at any time to make the previous code invalid and create a new WhatsApp QR code. If you delete your WhatsApp account, y...
- About CartIf you’re using the WhatsApp Business app, you can now help your customers place orders easily through the cart feature. Cart helps provide a new way for your...
- About data roaming chargesWhatsApp uses the same internet connection as web browsing and email on your phone. If you use WhatsApp while your phone is roaming, data charges might apply. Contact y...
- iPhoneHow to mute or unmute group notificationscount on the WhatsApp icon unless you’re mentioned or replied to in the chat. Mute group notifications Open the WhatsApp group chat, then tap the group subject. Alternativel...
- The Facebook Company ProductsThe Facebook Company Products are, together, the Facebook Products and other products provided by the Facebook Companies that are subject to a separate, stand-alone ter...
- Stolen accountsAbout stolen accounts You should never share your WhatsApp SMS verification code with others, not even friends or family. If you're tricked into shar...
- Unpacking WhatsApp’s privacy label in the Apple App StoreApple recently required that all apps distributed via their App Store display details designed to show people how their data may be used. We support transpare...
- Answering your questions about WhatsApp’s Privacy PolicyWe recently updated our Privacy Policy and we have received many thoughtful questions. With some of the rumors going around, we want to answer some of the common...
- About using optional Facebook Company features if you opted out of sharing WhatsApp account information with FacebookWe recognize that some users in 2016 opted out of sharing their WhatsApp account information with Facebook to improve their Facebook ads and product experiences. S...
- iPhoneHow to block or unblock a businessTo stop receiving messages from a business on WhatsApp: Open the chat from the business. Tap the business name, then tap Block or Block...
- AndroidHow to block or unblock a businessTo stop receiving messages from a business on WhatsApp, open the chat from the business. Then, tap the business name > Block Business. To unblock...
- I'm traveling and I can't get my WhatsApp codecount-down. Otherwise, you should consider using a local phone number that you are able to receive a call or SMS with. If you have roaming service enabled, you may also be able to verify y...
- What information does WhatsApp share with the Facebook Companies?WhatsApp currently shares certain categories of information with Facebook Companies. The information we share with the other Facebook Companies includes your accou...