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About seeing your phone number already in WhatsApp
eliminate
confusion with recycled phone numbers, we monitor account inactivity. If an account is unused for 45 days and then becomes newly activated on a different mobile device, we take this a...
About data roaming charges
WhatsApp uses the same internet connection as web browsing and email on your phone. If you use WhatsApp while your phone is roaming, data charges might apply. Contact y...
About account settings for WhatsApp Business accounts linked to a Facebook Page
Unlike WhatsApp Business, the Facebook Page might have multiple editors or admins. All of the authors with privileges to edit the Facebook Page business inf...
iPhone
How to block or unblock a business
To stop receiving messages from a business on WhatsApp: Open the chat from the business. Tap the business name, then tap Block or Block...
About syncing WhatsApp Business with Facebook Pages
When using the WhatsApp Business app, users can link their Facebook Page with their WhatsApp Business account. They can also choose to sync the business inf...
Stolen accounts
About stolen accounts You should never share your WhatsApp SMS verification code with others, not even friends or family. If you're tricked into shar...
About account bans
If your account is banned, you'll see the following message when trying to access WhatsApp: "Your phone number is banned from usi...
WhatsApp Business for Android
How to edit your business profile
Your business profile allows you to add information about your company, including your business name, address, category, description, email, and website. Pe...
Seeing the message "Your phone number is banned from using WhatsApp. Contact support for help."
If you become banned, you'll receive the following message within WhatsApp Business: Your phone number is banned from using WhatsA...
Android
How to reset your WhatsApp QR code
You can reset your WhatsApp QR code at any time to make the previous code invalid and create a new WhatsApp QR code. If you delete your WhatsApp account, y...
About Shops integration with the WhatsApp Business App
Note: This feature may not be available to you yet. Facebook Shops is a tool that allows business owners to create customi...
What is traceability and why does WhatsApp oppose it?
Some governments are seeking to force technology companies to find out who sent a particular message on private messaging services. This concept is called “trace...
About the shopping button
The shopping button ( on Android or on iPhone) gives WhatsApp users direct access to your catalog on the WhatsApp Business app....
About security code change notifications
This code can be found in the contact info screen, both as a QR code and a 60-digit number. These codes are unique to each individual and group chat and c...
iPhone
How to reset your WhatsApp QR code
You can reset your WhatsApp QR code at any time to make the previous code invalid and create a new WhatsApp QR code. If you delete your WhatsApp account, yo...
About registration and two-step verification
When you create a WhatsApp account, you’ll see two different screens: Registration: This screen appears when you're creating a new account or reregistering...
About Cart
If you’re using the WhatsApp Business app, you can now help your customers place orders easily through the cart feature. Cart helps provide a new way for your...
iPhone
How to mute or unmute group notifications
count
on the WhatsApp icon unless you’re mentioned or replied to in the chat. Mute group notifications Open the WhatsApp group chat, then tap the group subject. Alternativel...
What information does WhatsApp share with the Facebook Companies?
WhatsApp currently shares certain categories of information with Facebook Companies. The information we share with the other Facebook Companies includes your accou...
The Facebook Company Products
The Facebook Company Products are, together, the Facebook Products and other products provided by the Facebook Companies that are subject to a separate, stand-alone ter...