WhatsApp Main PageWhatsApp Main PageHelp Center
WHATSAPP WEB
FEATURES
DOWNLOAD
SECURITY
HELP CENTER

Select your language

  • azərbaycan

  • Afrikaans

  • Bahasa Indonesia

  • Melayu

  • català

  • čeština

  • dansk

  • Deutsch

  • eesti

  • English

  • español

  • français

  • Gaeilge

  • hrvatski

  • italiano

  • Kiswahili

  • latviešu

  • lietuvių

  • magyar

  • Nederlands

  • norsk bokmål

  • o‘zbek

  • Filipino

  • polski

  • Português (Brasil)

  • Português (Portugal)

  • română

  • shqip

  • slovenčina

  • slovenščina

  • suomi

  • svenska

  • Tiếng Việt

  • Türkçe

  • Ελληνικά

  • български

  • қазақ тілі

  • македонски

  • русский

  • српски

  • українська

  • עברית

  • العربية

  • فارسی

  • اردو

  • বাংলা

  • हिन्दी

  • ગુજરાતી

  • ಕನ್ನಡ

  • मराठी

  • ਪੰਜਾਬੀ

  • தமிழ்

  • తెలుగు

  • മലയാളം

  • ไทย

  • 简体中文

  • 繁體中文(台灣)

  • 繁體中文(香港)

  • 日本語

  • 한국어

  • Download

  • Features

  • Security

  • Help Center

  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
  1. iPhone
  2. Troubleshooting

How to manage your notifications

Notification preferences can easily be managed in your WhatsApp settings. iPhone will automatically display a push notification to alert you of an incoming message.

iOS apps can provide three types of notifications:

  • Sounds: An audible alert plays.
  • Alerts/Banners: An alert or banner appears on the screen.
  • Badges: An image or number appears on the application icon.

To make changes to your notification preferences:

Open WhatsApp > tap Settings> Notifications. Review that Show Notifications is enabled for Message and Group Notifications.

Mute individual or group chats

You can turn off the vibration or sounds you experience in the app. Open WhatsApp > Settings > Notifications > In-App Notifications.

Troubleshoot notification problems

Make sure that your notification settings are turned on in both your WhatsApp and iPhone settings.

If you’ve verified that your notification settings are correct and you’re still not receiving notifications, this is likely an issue with your connection or iOS.

Please note that delivery of notifications is controlled entirely by Apple's Push Notification Service (APNS), and WhatsApp has no way to resolve issues with this service. If someone sends you a message while you’re offline, that message will be sent to APNS to be delivered to your phone. WhatsApp doesn’t have control or visibility over the delivery of these notifications. The issue may be presenting itself in WhatsApp, but the issue derives from APNS or the iOS.

Typically, the only way to resolve this issue is to restore your phone to factory settings and set the phone up as new.

Note: If you restore a backup, you’ll likely restore the issue as well. Push notifications require a valid SIM card and an active Wi-Fi or cellular connection.

Related resources:

  • How to mute or unmute notifications: Android | Web and Desktop
Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
Help Center

WHATSAPP

Features

Security

Download

WhatsApp Web

Business

Privacy

COMPANY

About

Careers

Brand Center

Get in touch

Blog

WhatsApp Stories

DOWNLOAD

Mac/PC

Android

iPhone

HELP

Help Center

Twitter

Facebook

Coronavirus

2022 © WhatsApp LLC

Privacy & Terms