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Can’t see badge count

An incorrect badge count on the WhatsApp icon is usually caused by an issue with your phone. Try these troubleshooting steps to reset it:

  • Ask someone to send you a new WhatsApp message: This should automatically refresh the message count.
  • Ensure badges are enabled in iPhone Settings: Go to iPhone Settings, tap WhatsApp > Notifications, turn Badges on or off.
  • Reset notification settings: Go to WhatsApp Settings, tap Notifications > Reset Notification Settings.
  • Uninstall WhatsApp: Touch and hold the app, then tap Remove App > Delete App > Delete. Then re-install WhatsApp.
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