When you are visiting a business’ catalog on WhatsApp, you can use the Message Business button to start a conversation or use the Add to Cart button if you’re ready to place an order for the product that you’re viewing.
Adding products to cart
Open your chat or business profile of the business you’d like to order from.
Tap on the shopping button icon listed next to the business name to access their catalog.
Once the catalog opens, browse through the products you’d like to order.
Tap on the product you like.
Tap Add to Cart on products you’d like to order.
Alternatively, you can also tap on Message Business if you’d like to message the business about the product query.
Editing your cart
Tap on the cart icon to see all the products added to your cart.
Tap Add more if you wish to navigate back to the catalog to continue adding more products.
You can also edit the quantity for each product added to your cart.
Placing an order
Once you’ve successfully updated your cart, tap the send icon to send your cart to the seller as a WhatsApp message.
Once sent, you will be able to see the details of your order by tapping on the View cart button in your chat window with the seller.
Note: You can edit the message before sending your cart to the seller.
If you’d like to inquire about multiple items listed in a seller’s catalog, you can add all of them to your cart and send your enquiry in a single mesage. An order isn't final until confirmed by the seller.
Download this infographic for more information on how to add items to your cart.