Help Center
Select your language
  • azərbaycan
  • Afrikaans
  • Bahasa Indonesia
  • Melayu
  • català
  • čeština
  • dansk
  • Deutsch
  • eesti
  • English
  • español
  • français
  • Gaeilge
  • hrvatski
  • italiano
  • Kiswahili
  • latviešu
  • lietuvių
  • magyar
  • Nederlands
  • norsk bokmål
  • o‘zbek
  • Filipino
  • polski
  • Português (Brasil)
  • Português (Portugal)
  • română
  • shqip
  • slovenčina
  • slovenščina
  • suomi
  • svenska
  • Tiếng Việt
  • Türkçe
  • Ελληνικά
  • български
  • қазақ тілі
  • македонски
  • русский
  • српски
  • українська
  • עברית
  • العربية
  • فارسی
  • اردو
  • বাংলা
  • हिन्दी
  • ગુજરાતી
  • ಕನ್ನಡ
  • मराठी
  • ਪੰਜਾਬੀ
  • தமிழ்
  • తెలుగు
  • മലയാളം
  • ไทย
  • 简体中文
  • 繁體中文
  • 日本語
  • 한국어
  • WhatsApp Web
  • Features
  • Download
  • Security
  • Help Center
  • Download
  • Features
  • Security
  • Help Center
  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
GeneralWhatsApp Business API

What is a solution provider?

From time to time, a business may use a solution provider to help provide the tools it needs to send and receive messages from you. These solution providers may provide services such as reading, storing, and responding to messages on the behalf of the business.

Some businesses and solution providers1 will use WhatsApp’s parent company, Facebook, to securely store messages and respond to customers. While Facebook will not automatically use your messages to inform the ads that you see, businesses will be able to use chats they receive for their own marketing purposes, which may include advertising on Facebook. You can always contact that business to learn more about their privacy practices.

1 In 2021.

Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
Help Center

WhatsApp

  • Features
  • Security
  • Download
  • WhatsApp Web
  • Business
  • Privacy

Company

  • About
  • Careers
  • Brand Center
  • Get in touch
  • Blog
  • WhatsApp Stories

Download

  • Mac/PC
  • Android
  • iPhone

Help

  • Help Center
  • Twitter
  • Facebook
  • Coronavirus
2021 © WhatsApp LLC
Privacy & Terms