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How to add or remove your WhatsApp account from Portal

Add your account

  1. On your Portal, tap or select Settings > Accounts > your name > Connect WhatsApp. You’ll see a code you’ll need to use to log in to Facebook.
  2. Open facebook.com/device on your phone or computer browser. If you’re using your:
    • Phone: Tap ENTER CODE. Enter the code, then tap CONTINUE > Confirm.
    • Computer: Enter the code, then click Continue > Confirm.
  3. On your Portal, check By checking, you agree to receive messages on WhatsApp.
  4. Tap or select Continue > Next.
  5. Open WhatsApp on your phone. If you have an:
    • Android: Tap the CHATS tab > More options > WhatsApp Web.
    • iPhone: Tap Settings > WhatsApp Web/Desktop.
  6. Use your phone to scan the QR code on your Portal. If you're logged in to another device when trying to scan the QR code, you'll have to tap:
    • Android:
    • iPhone: Scan QR Code
  7. On your Portal, tap or select Done.

Remove your account

  1. On your Portal, tap or select Settings > Accounts > your name > WhatsApp > Remove Account.
  2. Open WhatsApp on your phone or WhatsApp Web or WhatsApp Desktop on your computer.
  3. Open the individual chat with "Portal from Facebook" to view the confirmation code that was sent.
  4. On your Portal, enter the confirmation code, then tap or select Done > Remove.

Related resources

  • How to call a WhatsApp contact on Portal
  • Learn more about Portal in the Portal Help Center.
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