Our commitment to your privacy isn’t changing. Your personal conversations are still protected by end-to-end encryption, which means no one outside of your chats, not even WhatsApp or Facebook, can read or listen to them.
It’s our responsibility to explain these updates clearly. Here are some things you should know:
What is changing
You’ll be able to talk to more businesses on WhatsApp to get things done faster compared to phone or email. This is completely optional.
Every day, millions of people use WhatsApp to communicate with businesses, large and small. You can message businesses to ask questions, make purchases, and get information. It's your choice whether you chat with a business on WhatsApp, and you can block or remove them from your contact list.
Bigger businesses, like an airline or retailer, might hear from thousands of customers at a time - asking for information on a flight, or trying to track their order. To make sure they can respond quickly, these businesses may use Facebook as a technology provider to manage some of the responses on their behalf. We will clearly label chats to make you aware when that happens.
We’re providing further clarity about how we collect, share, and use data.
You can download a report of your WhatsApp account information and settings here.
What is not changing
The privacy and security of your personal chats with family and friends will never change.
Neither WhatsApp nor Facebook can see the content you share with family and friends, which includes your personal messages and calls, the attachments you share, or the location you send. We do not keep logs of who everyone is messaging or calling, and WhatsApp does not share your contacts with Facebook.
You are in control. It’s up to you whether or not you share your number with a business and you can block a business at any time.
WhatsApp will not give your number to a business, and our policies prohibit businesses from contacting you on WhatsApp without first receiving your approval to do so.