About responding to customer questions
Note: This feature may not be available to you yet.
In order to sell products or services from your Facebook shop on WhatsApp, you must be in compliance with the Facebook Commerce Terms of Service. Learn more about the terms of service and the other criteria required to sell products and services from your shop in this article.
You can also see the Commerce Product Seller Agreement for any additional customer questions regarding product information, refund requests, or payments.
For additional information, contact Facebook Concierge Support here.