You can contact a Business on WhatsApp directly using information provided in their Business Profile. There you’ll find the Business’ name, address, and contact information. If you need any more information, you can contact us at the following address:

WhatsApp in India
216 Okhla Industrial Estate, Phase III
New Delhi - 110020
India

Email: grievance_officer_wa@support.whatsapp.com

Note: WhatsApp does not make any representations, warranties or guarantees in relation to any goods or services offered for sale on WhatsApp.

How to raise a complaint about a business on WhatsApp

For complaints related to goods or services of a particular Business on WhatsApp (such as complaints regarding non-delivery of a goods/services, or defects/deficiencies in goods/services) or complaints regarding the Business itself, please write to the Grievance Officer of the Business in question. You can find the contact details of the Business’ Grievance Officer on their Business Profile.

Note: The terms of the contract between you and the Business offering goods or services will apply. For more details, please refer to the Business’ website, contact them or consult their policies.

How to raise a complaint about services provided by WhatsApp

You can raise complaints with our Grievance Officer in relation to the services provided by WhatsApp, by contacting us at:

Paresh B Lal
WhatsApp
Attention: Grievance Officer
216 Okhla Industrial Estate, Phase III
New Delhi - 110020
India

You can track your complaints by writing to us here.

How to get information on delivery and shipment

WhatsApp does not provide any logistics support to Businesses or Users (including delivery and shipment support). To learn more, please contact the relevant Business or consult their policies.

How to request a return, exchange, or refund

Payments, returns, exchanges, refunds (including payment and refund of shipping fees, chargebacks, etc.) are subject to individual Business’s policies. WhatsApp has no role or control in this regard. To learn more, please contact the relevant Business or consult their policies.

Note: WhatsApp does not charge a cancellation fee should you decide to cancel your order.

Does WhatsApp rank goods, services, or businesses listed on WhatsApp?

WhatsApp does not rank goods or Businesses that use WhatsApp and/or the goods or services advertised, promoted or offered by Businesses for sale on WhatsApp. We do not endorse any Business or the goods/services of any business.