WhatsApp Business is a free-to-download app built with small business owners in mind. Business-focused features like business profile and automated messaging make it easy to engage with customers and promote your business. Plus, it feels and works just like WhatsApp Messenger.
For businesses currently using WhatsApp Messenger, switching to WhatsApp Business takes only a few steps. After verifying your number in WhatsApp Business, you can choose to have all of your media (e.g., favorite stickers, wallpaper), chat preferences (e.g., muted chats, chat ringtones), and chat history pulled from WhatsApp Messenger and seamlessly moved into WhatsApp Business.
Note: Moving all of your information from WhatsApp Business back to WhatsApp Messenger isn’t supported at this time. If you choose to switch back to WhatsApp Messenger, you’ll lose the chats and media created while using WhatsApp Business.