How to shop while chatting with businesses
Some businesses choose to share lists containing a selection of items when chatting with customers, making it quick and easy for you to find the items you’re looking for.
Shopping while chatting with businesses
- Open WhatsApp.
- Go to Chats tab > tap a chat with a business.
- Enter a message to let the business know what item you’re looking for. Tap SEND.
- If the business uses these lists, they’ll be able to share a list containing a selection of up to 30 items in their catalog that match your request.
- Tap the list. Then, tap a product to view product details. Tap MESSAGE BUSINESS to send the business a message about a specific topic.
- When you find an item you’d like to order, tap ADD TO CART.
- Note: To order more than one of the same item, keep tapping ADD TO CART until you’ve reached the desired amount.
Once the business has your cart order, they’ll discuss your payment options.