About chatting with businesses
It’s easy to distinguish between a personal account and a business account on WhatsApp. In an individual chat, tap the contact’s name to view their profile. If they’re a business, their profile will include one of the following labels:
- Official business account: WhatsApp has determined that a notable and authentic brand owns this account. An "Official business account" has a green checkmark badge in its profile and next to the header in the chat thread. The name of the business is visible even if you haven't added the business to your address book.
- Business account: This is the default status for a business that creates an account on one of the WhatsApp Business products.
Note: An "Official business account" does not indicate that WhatsApp endorses this business.