FAQ
Select your language
  • azərbaycan
  • Afrikaans
  • Bahasa Indonesia
  • Melayu
  • català
  • čeština
  • dansk
  • Deutsch
  • eesti
  • English
  • español
  • français
  • Gaeilge
  • hrvatski
  • italiano
  • Kiswahili
  • latviešu
  • lietuvių
  • magyar
  • Nederlands
  • norsk bokmål
  • o‘zbek
  • Filipino
  • polski
  • Português (Brasil)
  • Português (Portugal)
  • română
  • shqip
  • slovenčina
  • slovenščina
  • suomi
  • svenska
  • Tiếng Việt
  • Türkçe
  • Ελληνικά
  • български
  • қазақ тілі
  • македонски
  • русский
  • српски
  • українська
  • עברית
  • العربية
  • فارسی
  • اردو
  • বাংলা
  • हिन्दी
  • ગુજરાતી
  • ಕನ್ನಡ
  • मराठी
  • ਪੰਜਾਬੀ
  • தமிழ்
  • తెలుగు
  • മലയാളം
  • ไทย
  • 简体中文
  • 繁體中文
  • 日本語
  • 한국어
  • WhatsApp Web
  • Features
  • Download
  • Security
  • FAQ
  • Download
  • Features
  • Security
  • FAQ
  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
GeneralChats

About chatting with businesses

It’s easy to distinguish between a personal account and a business account on WhatsApp. In an individual chat, tap the contact’s name to view their profile. If they’re a business, their profile will include one of the following labels:

  • Official business account: WhatsApp has determined that a notable and authentic brand owns this account. An "Official business account" has a green checkmark badge in its profile and next to the header in the chat thread. The name of the business is visible even if you haven't added the business to your address book.
  • Business account: This is the default status for a business that creates an account on one of the WhatsApp Business products.

Note: An "Official business account" does not indicate that WhatsApp endorses this business.

Related resources

  • Download the WhatsApp Business app on Android | iPhone
  • About opting-in to business chats
  • How to block or unblock a business: Android | iPhone
  • How to block and unblock contacts: Android | iPhone | KaiOS
Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
FAQ Home

WhatsApp

  • Features
  • Security
  • Download
  • WhatsApp Web
  • Business
  • Privacy

Company

  • About
  • Careers
  • Brand Center
  • Get in touch
  • Blog
  • WhatsApp Stories

Download

  • Mac/PC
  • Android
  • iPhone

Help

  • FAQ
  • Twitter
  • Facebook
  • Coronavirus
2021 © WhatsApp Inc.
Privacy & Terms