WhatsApp Main PageWhatsApp Main PageHelp Center
WHATSAPP WEB
FEATURES
DOWNLOAD
SECURITY
HELP CENTER

Select your language

  • azərbaycan

  • Afrikaans

  • Bahasa Indonesia

  • Melayu

  • català

  • čeština

  • dansk

  • Deutsch

  • eesti

  • English

  • español

  • français

  • Gaeilge

  • hrvatski

  • italiano

  • Kiswahili

  • latviešu

  • lietuvių

  • magyar

  • Nederlands

  • norsk bokmål

  • o‘zbek

  • Filipino

  • polski

  • Português (Brasil)

  • Português (Portugal)

  • română

  • shqip

  • slovenčina

  • slovenščina

  • suomi

  • svenska

  • Tiếng Việt

  • Türkçe

  • Ελληνικά

  • български

  • қазақ тілі

  • македонски

  • русский

  • српски

  • українська

  • עברית

  • العربية

  • فارسی

  • اردو

  • বাংলা

  • हिन्दी

  • ગુજરાતી

  • ಕನ್ನಡ

  • मराठी

  • ਪੰਜਾਬੀ

  • தமிழ்

  • తెలుగు

  • മലയാളം

  • ไทย

  • 简体中文

  • 繁體中文(台灣)

  • 繁體中文(香港)

  • 日本語

  • 한국어

  • Download

  • Features

  • Security

  • Help Center

  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
  1. General

Can’t connect to WhatsApp

If you can’t connect to WhatsApp, it’s usually because your device isn’t connected to the internet. To ensure you have a working internet connection, follow these steps:

  1. Make sure you have a data plan on your mobile provider’s network, or a Wi-Fi connection with internet access.
  2. Make sure that the signal strength of the Wi-Fi or data network is good and the device is connected to the network.
  3. Open a webpage in your device browser to see if it loads. If it does, your device is connected to the internet.
  4. Reboot your device.

If you still can't connect

If you can't connect to the internet through your device’s data network, try one or more Wi-Fi networks. If you can open webpages and run other apps that connect to the internet, but WhatsApp won't connect, you can troubleshoot your connection issues on: Android | iPhone

If you can connect to other apps on your data network, but not WhatsApp, it could be that your mobile provider has configured your wireless access points to block certain chat apps. Try this if WhatsApp still doesn't work on data only:

  1. Contact your mobile provider and ask them about different access point settings to run chat apps.
  2. They will guide you through a process in which you will manually configure your data network and web settings.

Related resources:

Can’t connect to WhatsApp on Android | iPhone | KaiOS | Web or Desktop

Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
Help Center

WHATSAPP

Features

Security

Download

WhatsApp Web

Business

Privacy

COMPANY

About

Careers

Brand Center

Get in touch

Blog

WhatsApp Stories

DOWNLOAD

Mac/PC

Android

iPhone

HELP

Help Center

Twitter

Facebook

Coronavirus

2022 © WhatsApp LLC

Privacy & Terms