How to view cart as a customer
As a WhatsApp Business user, the cart feature will be automatically available on your profile, as long as you’ve created a catalog for your customers. Your customers will be able to add items from your catalog to their cart and send it to you as a message.
View cart as customer
If you’d like to see how the cart experience will look for your customers, you can add items to your cart from your own catalog and send it as a message to yourself.
- Open the WhatsApp Business app.
- On Android, tap More options. On iPhone, tap Settings.
- Then, tap Business tools > Catalog.
- Tap an item you want to add to your cart > Add to cart.
- To add more items, tap Back or and repeat this step as necessary.
This will send the cart to yourself in a new chat window. You can use this new chat window to customize your responses to ensure the best possible experience for your customers. To return to your catalog from this new chat window, tap the shopping button or .