WhatsApp Main PageWhatsApp Main PageHelp Center
WHATSAPP WEB
FEATURES
DOWNLOAD
SECURITY
HELP CENTER

Select your language

  • azərbaycan

  • Afrikaans

  • Bahasa Indonesia

  • Melayu

  • català

  • čeština

  • dansk

  • Deutsch

  • eesti

  • English

  • español

  • français

  • Gaeilge

  • hrvatski

  • italiano

  • Kiswahili

  • latviešu

  • lietuvių

  • magyar

  • Nederlands

  • norsk bokmål

  • o‘zbek

  • Filipino

  • polski

  • Português (Brasil)

  • Português (Portugal)

  • română

  • shqip

  • slovenčina

  • slovenščina

  • suomi

  • svenska

  • Tiếng Việt

  • Türkçe

  • Ελληνικά

  • български

  • қазақ тілі

  • македонски

  • русский

  • српски

  • українська

  • עברית

  • العربية

  • فارسی

  • اردو

  • বাংলা

  • हिन्दी

  • ગુજરાતી

  • ಕನ್ನಡ

  • मराठी

  • ਪੰਜਾਬੀ

  • தமிழ்

  • తెలుగు

  • മലയാളം

  • ไทย

  • 简体中文

  • 繁體中文(台灣)

  • 繁體中文(香港)

  • 日本語

  • 한국어

  • Download

  • Features

  • Security

  • Help Center

  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
  1. General
  2. Account and Profile

How to use cart on WhatsApp Business

As a WhatsApp Business user, the cart feature will be automatically available to you. In order to use this feature, ensure that you and your customers both are on the latest version of WhatsApp.

The feature is designed to make order processing easier and more efficient.

Turn carts on and off

To turn the carts feature on or off, open the WhatsApp Business app. Then, complete the following steps:

Android
  1. Tap More options > Business tools > Catalog.
  2. Tap More options > Settings.
  3. Turn on Add to cart to make carts visible to your customers. Turn off Add to cart to disable the feature.
iPhone
  1. Tap Settings > Business tools > Catalog.
  2. Tap More > Settings.
  3. Turn on Add to cart to make carts visible to your customers. Turn off Add to cart to disable the feature.
Web/Desktop
  1. Click More| at the top of your chatlist > Catalog.
  2. Then, click More| > Settings.
  3. In the Add to cart section, click On to make carts visible to your customers. Click Off to disable the feature.

Note:

  • Customers won't be able to check out the products added to their cart themselves.
  • When you change your carts setting, it may take up to 24 hours for the change to be reflected. If you turned off the carts feature, you may still receive carts from customers in that 24-hour period.
Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
Help Center

WHATSAPP

Features

Security

Download

WhatsApp Web

Business

Privacy

COMPANY

About

Careers

Brand Center

Get in touch

Blog

WhatsApp Stories

DOWNLOAD

Mac/PC

Android

iPhone

HELP

Help Center

Twitter

Facebook

Coronavirus

2022 © WhatsApp LLC

Privacy & Terms