How to link your WhatsApp Business account to a Facebook Shop
Note: This feature may not be available to you yet.
Linking your WhatsApp Business account to your Facebook Shop allows customers who visit your shop the option to send you a direct message through the WhatsApp Business app.
To link your accounts, you must:
- Have a WhatsApp Business account.
- Be an admin on your Facebook Business Manager account.
- Link your Facebook Page and Catalog in the same Business Manager account.
- Have Manage Page permissions for the Facebook Page and Manage Catalog permissions for the Catalog on Business Manager.
Link your WhatsApp Business account to your shop
To start, create a shop in the Facebook Commerce Manager. Learn more about this process in this article.
Then, add your WhatsApp Business number to your shop and set WhatsApp as the Primary Contact Method. Detailed instructions on how to complete these steps can be found in this article.