Note: This feature may not be available to you yet.

Linking your WhatsApp Business account to your Facebook shop gives you the option to have customers who visit your shop send you a message through the WhatsApp Business app.

To link these accounts, you must:

• Have a phone number registered on the WhatsApp Business app.
• Note: Phone numbers registered to WhatsApp Messenger can’t be linked to a shop.
• Be an admin on your Facebook Business Manager account.
• Link your Facebook Page and Catalog in the same Business Manager account.
• Have Manage Page permissions for the Facebook Page and Manage Catalog permissions for the Catalog on Business Manager.

Link your WhatsApp Business account to your shop

To start, create a shop in the Facebook Commerce Manager. Learn more about this process in this article.

Then, add your WhatsApp Business number to your shop and set WhatsApp as the Primary Contact Method. Detailed instructions on how to link your WhatsApp Business number to your shop can be found in this article.

Once these steps are completed, you can set up your shop so that customers can tap the Message button on your shop pages to start a chat with you in the WhatsApp Business app.

Related resources:

• About using Facebook Shops on WhatsApp
• How to share links to your Facebook Shop in WhatsApp