How to add a WhatsApp Business account to a Facebook Page
When using the WhatsApp Business app, you can link your Facebook Page with your WhatsApp Business account.
To link these accounts and enable syncing, you must have the following:
- a Facebook page for your business.
- an account on the WhatsApp Business app.
- the latest versions of the mobile apps.
Link your WhatsApp Business account to a Facebook Page
You can link your Facebook and WhatsApp Business accounts from within the WhatsApp Business app.
- Open the WhatsApp Business app.
- On Android, tap More options. On iPhone, tap Settings.
- Tap Business tools > Facebook & Instagram.
- Tap Facebook > CONTINUE. This will open the Facebook login page.
- Enter the login information for your Facebook account. Tap Log In.
- Select the Facebook Page you want to link to your WhatsApp Business account. Tap Add > Done.
- If you don’t have a Facebook Page, you’ll have the option to create one.
You’ll now see a Send WhatsApp Message button on your Facebook page.
Once you return to the WhatsApp Business app, your linked Facebook page will be visible at the top of the Facebook & Instagram screen.
Sync your Facebook and WhatsApp business information
You can sync your Facebook and WhatsApp Business accounts so that any changes made to the business information on your Facebook page are automatically reflected on your WhatsApp business profile.
- Open the WhatsApp Business app.
- On Android, tap More options. On iPhone, tap Settings.
- Tap Business tools > Facebook & Instagram.
- Tap the Facebook Account you’d like to sync with the WhatsApp Business app.
- Turn on Sync profile with Page > Enable.
This sync only works one way: from your Facebook Page to the WhatsApp Business app. For example: if you try to change the business hours on the WhatsApp Business app, you’ll get a warning message that the syncing will stop. If you proceed to stop syncing and change the business hours, then the WhatsApp Business account will reflect the new hours, and the Facebook page will continue reflecting old hours.
Note: Once the sync is enabled, it will work on both web and mobile.
Remove your linked Facebook account from the WhatsApp Business app
If you are using the WhatsApp Business app, you can unlink your Facebook and WhatsApp accounts from within WhatsApp.
- Open the WhatsApp Business app.
- On Android, tap More options. On iPhone, tap Settings.
- Tap Business tools > Facebook & Instagram.
- Tap your linked Facebook account > Remove WhatsApp > REMOVE.
Once you’ve removed your account, it’ll no longer be visible on the Facebook & Instagram screen.