Can't save quick reply
If you can't save your quick reply, check to make sure it follows all of the following formatting rules.
- The maximum number of stored quick replies allowed is 50.
- The maximum length of a quick reply shortcut is 25 characters.
- Shortcuts can’t include spaces.
- All shortcuts must begin with a forward slash /.
- The maximum number of keywords allowed per quick reply is three.
- Keywords may not contain spaces or any non-alphabetic, non-numeric characters.
- The maximum length of a single keyword is 15 characters.