Can’t connect WhatsApp to a Facebook shop
Note: This feature may not be available to you yet.
If you experience issues linking or unlinking your WhatsApp Business account to a Facebook Shop, make sure that:
- You’re using the phone number associated with your account on the WhatsApp Business app. Phone numbers registered to WhatsApp Messenger can’t be linked to a shop.
- You’re an admin on your Facebook Business Manager account.
- Your Facebook Page and Catalog are linked to the same Business Manager account.
- You have Manage Page permissions for the Facebook Page and Manage Catalog permissions for the catalog on Business Manager.
- You’ve entered the correct registration code when trying to register the phone number associated with your WhatsApp Business account.