If you’re using the WhatsApp Business app, you can now help your customers place orders easily through the cart feature. Cart helps provide a new way for your customers to begin the order process directly, without having to individually message you for every product listed on your catalog.
Customers using the WhatsApp Messenger app will be able to see a shopping button next to your business name in your chat or when they visit your business profile. Using this shopping button, they can browse your catalog and directly add items to their cart from your catalog.
They will also be able to edit the quantity of each item in their cart. Once added, customers will have the option to send the items in their cart to your business account as a WhatsApp message.
The feature will allow your existing customers to:
- place orders quickly
- Ask questions about multiple items at the same time
- place an order for multiple items simultaneously
Download this infographic for more information on how to add items to your cart.