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About account bans


If your account is banned, you'll see the following message when trying to access WhatsApp: "Your phone number is banned from using WhatsApp. Contact support for help."

We ban accounts if we believe the account activity violates our Terms of Service.

We recommend carefully reviewing the “Acceptable Use of Our Services” section of our Terms of Service to learn more about the appropriate uses of WhatsApp and the activities that violate our Terms of Service. You can learn more about how to use WhatsApp responsibly in this Help Center article.

Please keep in mind, we might not issue a warning before banning your account. If you think your account was banned by mistake, please email us and we'll look into your case.

Related resources:

  • How to use WhatsApp responsibly
  • How to stay safe on WhatsApp
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