How can we help you?

You can also browse the topics below to find what you are looking for.

How do I reinstall WhatsApp?

Please follow these steps to delete and reinstall WhatsApp:

Before you delete WhatsApp from your phone, make sure to manually back up your chat history or email your conversations to save them before they get erased:

  • Back up Chat History: Go to Application Menu > Settings > Media Settings > Backup Conversation.
  • Email Conversation: Chats > Long press the chat (one at a time) > Email Conversation.

To reinstall WhatsApp:

  1. Touch and hold the WhatsApp icon on the Home Screen until the icons start to wiggle.
  2. Tap which appears on the corner of WhatsApp icon.
  3. Tap Delete to confirm the removal of the application.
  4. Download WhatsApp from BlackBerry World or Beta Zone. If you have issues installing WhatsApp, please read this article.
  5. Verify your account and restore your chat history.

Learn how to reinstall WhatsApp on: Android | iPhone | Windows Phone | Nokia S40 | BlackBerry | Nokia S60

WhatsApp Support Team