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Connection problems

If you can't connect to WhatsApp, this is usually caused by a problem with your Internet connection or your phone's settings.

Please try these steps to fix your connection:

  • Restart your phone, or turn it off and on.
  • Update WhatsApp to the latest version available on Google Play.
  • Open your phone's Settings app > More > and turn Airplane mode on and off.
  • Open your phone's Settings app > Data usage > and make sure that Cellular data is turned on.
  • Open your phone's Settings app > Apps > WhatsApp > Data usage and make sure background data is not restricted.
  • Open your phone's Settings app > Wi-Fi and turn it off and back on.
  • Try connecting to different Wi-Fi hotspots.
  • Make sure Wi-Fi stays on during sleep mode.
  • Reboot your Wi-Fi Router.
  • Contact your mobile provider and make sure your APN settings are configured correctly.
  • Upgrade your Android OS to the latest version available for your device.

If you are able to use WhatsApp on Wi-Fi but not on data connection, double check your APN configuration with your mobile provider. You must be able to send and receive non-web traffic in order to use WhatsApp.

Learn how to troubleshoot connection issues on: iPhone | Windows Phone | Nokia S40 | BlackBerry | Nokia S60 | BlackBerry 10

Cheers,
WhatsApp Support Team