If you can't connect to WhatsApp, this is usually caused by a problem with your Internet connection or your phone's settings.
Most connection issues can be resolved by doing the following:
- Restart your phone, or turn it off and on.
- Update WhatsApp to the latest version available on the Microsoft Store.
- Open your phone's Settings > tap Network & wireless > Airplane mode > toggle to turn Airplane mode on and off.
- Open your phone's Settings > tap Network & wireless > Cellular & SIM > toggle to turn Cellular data on.
- Open your phone's Settings > tap Network & wireless > Wi-Fi > toggle to turn Wi-Fi off and on.
- Try connecting to different Wi-Fi hotspots.
- Make sure Wi-Fi stays on during sleep mode.
- Reboot your Wi-Fi router.
- Contact your mobile provider or visit the Microsoft website and make sure your APN settings are configured correctly.
- If you have a Windows Phone made by Nokia, try downloading and using the Connection Setup app from the Microsoft Store.
- Upgrade your Windows Phone operating system to the latest version available for your phone.
- If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
- If you're on a campus or corporate Wi-Fi that has firewall restrictions in place, contact the network administrator.
- WhatsApp isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.
For issues with receiving notifications for WhatsApp messages, read this article.
Learn how to troubleshoot connection issues on: Android | iPhone | Nokia S40 | BlackBerry | BlackBerry 10