Help Center
Pumili ng Wika
  • azərbaycan
  • Afrikaans
  • Bahasa Indonesia
  • Melayu
  • català
  • čeština
  • dansk
  • Deutsch
  • eesti
  • English
  • español
  • français
  • Gaeilge
  • hrvatski
  • italiano
  • Kiswahili
  • latviešu
  • lietuvių
  • magyar
  • Nederlands
  • norsk bokmål
  • o‘zbek
  • Filipino
  • polski
  • Português (Brasil)
  • Português (Portugal)
  • română
  • shqip
  • slovenčina
  • slovenščina
  • suomi
  • svenska
  • Tiếng Việt
  • Türkçe
  • Ελληνικά
  • български
  • қазақ тілі
  • македонски
  • русский
  • српски
  • українська
  • עברית
  • العربية
  • فارسی
  • اردو
  • বাংলা
  • हिन्दी
  • ગુજરાતી
  • ಕನ್ನಡ
  • मराठी
  • ਪੰਜਾਬੀ
  • தமிழ்
  • తెలుగు
  • മലയാളം
  • ไทย
  • 简体中文
  • 繁體中文
  • 日本語
  • 한국어
  • WhatsApp Web
  • Mga Feature
  • I-download
  • Security
  • Help Center
  • I-download
  • Mga Feature
  • Security
  • Help Center
  • Makipag-ugnayan

Paano kami makakatulong?

Maaari ka ring maghanap sa mga paksa sa ibaba para makita ang hinahanap mo.
AndroidPag-troubleshoot

Can’t create or restore a Google Drive backup

If WhatsApp doesn’t detect a backup, it might be because:

  • You aren't logged into the same Google account.
  • You aren't using the same phone number that was used to create the backup.
  • Your SD card or chat history is corrupted.
  • A backup file doesn't exist on the Google Drive account or locally on your phone.

Can’t create a Google Drive backup

If you’re having issues creating a Google drive backup, verify the following:

  • You have a Google account added to your phone.
  • You have Google Play services installed on your phone.
  • If you're attempting to back up using cellular data, you have data for both WhatsApp and Google Play services. Contact your provider if you're unsure.
  • Attempt to back up on a different network. Try connecting to Wi-Fi if you're unable to back up using mobile data.

Can’t restore a Google Drive backup

If you’re having issues restoring a Google drive backup, verify the following:

  • You’re using the same phone number and Google account that the backup was created on.
  • There's enough memory on your phone to restore the backup.
  • You have Google Play services installed on your phone.
  • Your phone’s battery is fully charged or plugged into a power source.
  • Your phone has a strong and stable internet connection. If restoring using a cellular data network doesn't work, please try Wi-Fi.

Related resources:

  • How to restore your chat history
  • How to back up to Google Drive
Nakatulong ba itong artikulo?
OoHindi
Bakit hindi nakatulong ang artikulo?
  • Ang artikulo ay nakakalito
  • Hindi nasagot ng artikulo ang tanong ko
  • Ang solusyon ay hindi nakatulong
  • Hindi ko gusto ang feature o patakaran
Salamat sa inyong feedback
Help Center

WhatsApp

  • Mga Feature
  • Security
  • I-download
  • WhatsApp Web
  • Business
  • Privacy

Kumpanya

  • Tungkol Dito
  • Mga Career
  • Brand Center
  • Makipag-ugnayan
  • Blog
  • Mga Kwentong WhatsApp

I-download

  • Mac/PC
  • Android
  • iPhone

Tulong

  • Help Center
  • Twitter
  • Facebook
  • Coronavirus
2021 © WhatsApp LLC
Privacy at Mga Tuntunin