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Can’t create or restore a Google Drive backup

If WhatsApp doesn’t detect a backup, it might be because:

You aren't logged into the same Google account.
You aren't using the same phone number that was used to create the backup.
Your SD card or chat history is corrupted.
A backup file doesn't exist on the Google Drive account or locally on your phone.

If you’re having issues creating a Google drive backup, verify the following:

You have a Google account added to your phone.
You have Google Play services installed on your phone.
If you're attempting to back up using cellular data, you have data for both WhatsApp and Google Play services. Contact your provider if you're unsure.
Attempt to back up on a different network. Try connecting to Wi-Fi if you're unable to back up using mobile data.

If you’re having issues restoring a Google drive backup, verify the following:

You’re using the same phone number and Google account that the backup was created on.
There's enough memory on your phone to restore the backup.
You have Google Play services installed on your phone.
Your phone’s battery is fully charged or plugged into a power source.
Your phone has a strong and stable internet connection. If restoring using a cellular data network doesn't work, please try Wi-Fi.

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