WhatsApp Main PageWhatsApp Main PageHelp Center
WHATSAPP WEB
FEATURES
DOWNLOAD
SECURITY
HELP CENTER

Select your language

  • azərbaycan

  • Afrikaans

  • Bahasa Indonesia

  • Melayu

  • català

  • čeština

  • dansk

  • Deutsch

  • eesti

  • English

  • español

  • français

  • Gaeilge

  • hrvatski

  • italiano

  • Kiswahili

  • latviešu

  • lietuvių

  • magyar

  • Nederlands

  • norsk bokmål

  • o‘zbek

  • Filipino

  • polski

  • Português (Brasil)

  • Português (Portugal)

  • română

  • shqip

  • slovenčina

  • slovenščina

  • suomi

  • svenska

  • Tiếng Việt

  • Türkçe

  • Ελληνικά

  • български

  • қазақ тілі

  • македонски

  • русский

  • српски

  • українська

  • עברית

  • العربية

  • فارسی

  • اردو

  • বাংলা

  • हिन्दी

  • ગુજરાતી

  • ಕನ್ನಡ

  • मराठी

  • ਪੰਜਾਬੀ

  • தமிழ்

  • తెలుగు

  • മലയാളം

  • ไทย

  • 简体中文

  • 繁體中文(台灣)

  • 繁體中文(香港)

  • 日本語

  • 한국어

  • Download

  • Features

  • Security

  • Help Center

  • Get in touch

How can we help you?

You can also browse the topics below to find what you are looking for.
  1. Android
  2. Account and Profile

How to place an order using cart

When you are visiting a business’ catalog on WhatsApp, you can use the MESSAGE BUSINESS to start a conversation or use the ADD TO CART button if you’re ready to place an order with the business about a product that you’re viewing.

Adding products to cart

  1. Open WhatsApp.
  2. Go to your chat or business profile of the business you’d like to order from.
  3. Tap on the shopping button icon listed next to their name to access their catalog.
  4. Once the catalog opens, browse through the products you’d like to order.
  5. Tap on the product you like.
  6. Tap ADD TO CART on product if you’d like to order.
    • Alternatively, you can also tap MESSAGE BUSINESS if you’d like to ask a specific question about the product.

Editing your cart

  1. Tap VIEW CART to see all the products added to your cart.
  2. Tap ADD MORE if you wish to navigate back to the catalog to continue adding more products.
  3. You can also edit quantity for each product added to your cart.

Placing an order

  1. Once you’ve successfully updated your cart, you can send it to the seller as a WhatsApp message.
  2. Once sent, you will be able to see the details of your order by tapping on the VIEW SENT CART button in your chat window with the seller.

Note: You can edit the message before sending your cart to the seller.

If you’d like to enquire about multiple items listed in a seller’s catalog, you can add all of them to your cart and send your enquiry in a single message. An order isn’t final until confirmed by the seller.

Download this infographic for more information on how to add items to your cart.

Related resources:

  • About cart
  • How to place an order using cart on iPhone
Was this article helpful?
YesNo
Why wasn't this article helpful?
  • The article was confusing
  • The article didn't answer my question
  • The solution doesn't work
  • I don't like the feature or policy
Thank you for your feedback
Help Center

WHATSAPP

Features

Security

Download

WhatsApp Web

Business

Privacy

COMPANY

About

Careers

Brand Center

Get in touch

Blog

WhatsApp Stories

DOWNLOAD

Mac/PC

Android

iPhone

HELP

Help Center

Twitter

Facebook

Coronavirus

2022 © WhatsApp LLC

Privacy & Terms