How to manage your marketing messages

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Marketing messages is now business broadcasts in some countries. Business broadcasts might not be available to you yet. If you're seeing business broadcasts, please refer to this article.
To see all of your marketing messages, go to the Tools tab > tap Marketing messages.

View, edit, and delete a message

Tap a message to view it. To edit or delete a message, tap
more options
> Create editable copy or Delete message.
If you edit a message that's already been sent, those changes will not be displayed to anyone who has already received the message. If you delete a message that's already been sent, anyone who has already received the message will still be able to see it.

Send a message again

Tap a message > Send again to send your message again. Select your audience again. You can also see how many times the message has been sent to a particular contact.

Insights

Tap
shopping (storefront)
> Marketing messages to see how your messages are performing overall. You can see:
  • How many replies your messages have received
  • Average rate at which customers read your messages
    • Note: This information won't reflect recipients who have turned off read receipts.
Tap a message to view insights for it. You can see:
  • The date the message was sent
  • How many times the message was delivered
  • How many people have read the message
  • How many people have replied to the message
Some metrics might be estimated. Learn more about what this means in this article.

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