About support for customer issues

Businesses around the world use WhatsApp to provide goods and services to their customers. However, while WhatsApp facilitates communication between businesses and their customers, businesses on WhatsApp are ultimately responsible for providing their own customer service. As such, WhatsApp is not able to resolve many of the issues that arise between businesses and their customers. We encourage you to contact businesses directly for support on issues having to do with:
  • Order status
  • Transactions
  • Refunds
  • Returns
If you believe a business is violating the WhatsApp Commerce Policy or exhibiting other undesired behavior, you have the option to report that business. To learn how to report a business, view this article.
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