Can't create or share status

If you can’t create or share a status, below are a few potential solutions to try.

Use your primary device

You can’t create or share a status from linked devices, including WhatsApp Web or Desktop.
You must use your primary device to make status updates. Your primary device is the phone that you used to create a WhatsApp account.


Some issues caused by connectivity problems include photos you upload to status appearing blurry.
To help resolve this:
  • Ensure you and the other person have a strong mobile internet or Wi-Fi connection. Find out what to do if you can’t connect to WhatsApp.
  • Try connecting to mobile data if you're on Wi-Fi or Wi-Fi if you're on mobile data.
  • Contact your mobile provider.

Device storage

Check that you’ve got enough storage space on your device. You need at least 1GB of free space to share a status.

Check the media file

If you’re trying to upload an image or video, check that the file isn’t corrupt. Videos can only be uploaded in 3GP or MP4 format.
Note: The quality of media, such as images, GIFs, videos, and pictures uploaded into WhatsApp Status may be lower than the original version. This is because media files are usually compressed when shared on WhatsApp.

Restart your device

Restarting your device can help reset apps. Try turning it off and on again.

WhatsApp version

Update WhatsApp to the latest version available for your device.

Related resources

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