About account bans for previously owned phone numbers
If you’re using a new phone number, it’s possible that the previous owner of your new phone number violated our Terms of Service and this caused the account to be banned. You won’t be penalized for violations by a previous owner of your phone number.
Once your account has been unbanned, you’ll need to re-register your phone number on WhatsApp to ensure you have access. You can visit our website to download WhatsApp or the WhatsApp Business app.