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About account bans for previously owned phone numbers
If you’re using a new phone number, it’s possible that the previous owner of your new phone number violated our Terms of Service and this caused the account to be banned. You won’t be penalized for violations by a previous owner of your phone number.
Once your account has been unbanned, you’ll need to re-register your phone number on WhatsApp to ensure you have access. You can visit our website to download WhatsApp or the WhatsApp Business app.
Note: We don’t provide support for unsupported apps, devices, or versions of WhatsApp, or jailbroken or rooted devices. Learn more about our supported operating systems in this article. For more information about unofficial apps and why we don’t support these apps, you can refer to this article.
