Can’t connect to WhatsApp

Android
iPhone
KaiOS
Web and Desktop
Windows
Mac
If you’re unable to send or receive messages on WhatsApp, you might not have an internet connection. To check your device’s internet connection:
  • See if there's a clock icon next to your messages instead of a check mark. If you see a clock icon, it means your messages aren't getting delivered.
  • Check the network signal on your device to see if it's blinking or empty.
Troubleshooting
Most connection issues can be resolved by doing one or more of the following:
Device settings
  • Restart your device by turning it off and back on.
  • Open your device's Settings > Connections > turn Airplane mode on and off.
  • Open your device's Settings > Connections > Mobile networks > turn on Mobile data.
  • Open your device's Settings > Apps > WhatsApp > Mobile data > turn on Allow background data usage data.
  • Update WhatsApp to the latest version available on the Google Play Store.
  • Upgrade your Android operating system to the latest version available for your device.
  • Turn off roaming.
  • WhatsApp isn't designed to be used with VPN services. We don’t support these configurations
Wi-Fi settings
  • Open your device's Settings > Connections > turn Wi-Fi off and on.
  • Try connecting to different Wi-Fi hotspots.
  • Make sure Wi-Fi stays on during sleep mode.
  • Reboot your Wi-Fi router.
  • Contact your mobile provider and make sure your APN settings are configured correctly.
  • If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
  • Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.
Related resources:
How to manage your notifications
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