Can’t connect to WhatsApp

Web and Desktop
If you’re unable to send or receive messages on WhatsApp, you might not have an internet connection. To check your device’s internet connection:
  • See if there's a clock icon next to your messages instead of a check mark. If you see a clock icon, it means your messages aren't getting delivered.
  • Check the network signal on your device to see if it's blinking or empty.
Most connection issues can be resolved by doing one or more of the following:
Device settings
  • Restart your device by turning it off and back on.
  • Open your device's Settings > Connections > turn Airplane mode on and off.
  • Open your device's Settings > Connections > Mobile networks > turn on Mobile data.
  • Open your device's Settings > Apps > WhatsApp > Mobile data > turn on Allow background data usage data.
  • Update WhatsApp to the latest version available on the Google Play Store.
  • Upgrade your Android operating system to the latest version available for your device.
  • Turn off roaming.
  • WhatsApp isn't designed to be used with VPN services. We don’t support these configurations
Wi-Fi settings
  • Open your device's Settings > Connections > turn Wi-Fi off and on.
  • Try connecting to different Wi-Fi hotspots.
  • Make sure Wi-Fi stays on during sleep mode.
  • Reboot your Wi-Fi router.
  • Contact your mobile provider and make sure your APN settings are configured correctly.
  • If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
  • Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.
Related resources:
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