Can’t connect to WhatsApp
Android
iPhone
KaiOS
Web và máy tính
Windows
Mac
If you’re unable to send or receive messages on WhatsApp, you might not have an internet connection. To check your device’s internet connection:
- See if there's a clock icon next to your messages instead of a check mark. If you see a clock icon, it means your messages aren't getting delivered.
- Check the network signal on your device to see if it's blinking or empty.
Troubleshooting
Most connection issues can be resolved by doing one or more of the following:
Device settings
- Restart your device by turning it off and back on.
- Update WhatsApp to the latest version available from the Apple App Store.
- Open iPhone Settings and turn Airplane Mode on and off.
- Open iPhone Settings > Cellular > turn Cellular Data on.
- Open iPhone Settings > Wi-Fi > turn Wi-Fi off and on
- Upgrade or restore your iPhone's operating system to the latest version for your device.
- If you're using an unlocked iPhone or a prepaid SIM card, you might need to adjust your device's APN settings for your SIM card. Contact your mobile carrier for details and instructions.
- Turn off roaming.
- WhatsApp isn't designed to be used with VPN services. We don’t support these configurations.
Wi-Fi settings
- Open your device's Settings > Connections > turn Wi-Fi off and on.
- Try connecting to different Wi-Fi hotspots.
- Make sure Wi-Fi stays on during Sleep Focus.
- Reboot your Wi-Fi router.
- Contact your mobile provider and make sure your APN settings are configured correctly.
- Open iPhone Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Enter your passcode. Select Reset Network Settings. (This will delete all your saved Wi-Fi passwords).
- If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
- Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.
Related resources:
How to manage your notifications
