Fix WhatsApp connection issues

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iOS
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Web and Desktop
Windows
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Internet problems can cause connection issues on WhatsApp. Here’s what you can do to help fix this:
Fix connection issues
Check to see if you have an internet connection if you can’t connect to WhatsApp, or send or receive messages.
Here’s how:
  • Open WhatsApp Web.
  • Do you see a yellow banner with the message Computer not connected? This means you may not have an active internet connection.
  • If you don’t have internet, contact your internet provider.
Steps to take
Try the below if you have internet connection but still can’t send or receive messages:
  • Refresh the WhatsApp Web page.
  • Clear your browser cache and cookies. We recommend you visit your browser’s support website for instructions on how to clear the cache and cookies.
  • Log out of WhatsApp Desktop and log back in.
  • Uninstall and re-download WhatsApp. Learn how to download WhatsApp Desktop.
  • Sometimes restarting your device can help. We suggest turning your device off, waiting for 30 seconds and turning it back on.
  • Sometimes, for example, office or university campus Wi-Fi can cause connection issues. Try connecting to a different network or using data.
  • Set your network to bypass traffic to "web.whatsapp.com" or ".whatsapp.net". This can help if you’ve had a notification saying you’re using Wi-Fi that’s stopping WhatsApp from working properly.
Note: You can use WhatsApp Web on the latest versions of Chrome, Firefox, Microsoft Edge, Opera, or Safari. WhatsApp Web won’t work with some older browsers, for example Internet Explorer.
Related resources
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