Fix WhatsApp connection issues

Web and Desktop
If you're having problems sending and receiving chats, or uploading and downloading photos or videos, the most common reason why is a poor internet connection. This can also cause issues related to hearing or recording audio.

To check your device’s internet connection:

  • Open WhatsApp Web.
  • Do you see a yellow banner with the message Computer not connected? This means you may not have an active internet connection.
  • If you don’t have internet, contact your internet provider.

If your device is connected to the internet and has a strong signal, try these steps to fix the issue:

  • Refresh the WhatsApp Web page.
  • Clear your browser cache and cookies. We recommend you visit your browser’s support website for instructions on how to clear the cache and cookies.
  • Log out of WhatsApp Desktop and log back in.
  • Uninstall and re-download WhatsApp. Learn how to download WhatsApp Desktop.
  • Sometimes restarting your device can help. We suggest turning your device off, waiting for 30 seconds and turning it back on.
  • Sometimes, for example, office or university campus Wi-Fi can cause connection issues. Try connecting to a different network or using data.
  • Set your network to bypass traffic to "" or "". This can help if you’ve had a notification saying you’re using Wi-Fi that’s stopping WhatsApp from working properly.
Note: You can use WhatsApp Web on the latest versions of Chrome, Firefox, Microsoft Edge, Opera, or Safari. WhatsApp Web won’t work with some older browsers, for example Internet Explorer.

Related resources

Does this answer your question?