How to create and maintain a catalog

Android
iOS
Web and Desktop
To provide your customers easy access to your latest offerings, keep your catalog updated.
Add a product or service to your catalog
  1. Tap Settings > Business Tools > Catalog.
    • If creating a new catalog, tap Add new item.
  2. Tap the plus icon or Add new item. Then, tap Add Images.
  3. Tap Choose Photo to upload images from your Photos or Take Photo to take new images. You can upload up to 10 images.
  4. Enter a product or service name, along with any optional details like:
    • Price
    • Description
    • Website link
    • Product or service code
  5. Tap Save.
Note: Every image uploaded to the catalog is subject to a review, which confirms that the image, product, or service meets the WhatsApp Commerce Policy.
Once a product or service is approved, it’s automatically added to the catalog. However, if it's rejected, a red exclamation icon will be displayed next to the image.
If you think your item was wrongly rejected, you can appeal the decision:
  1. Tap the rejected item.
  2. Tap Request another review.
  3. Enter your reason for the request.
  4. Tap Continue.
    5. If you reviewed the WhatsApp Commerce Policy and your appeal was rejected, send us a reply explaining your request for a third review.
Control which products or services customers can see
Note: This feature may not be available to you yet.
Hide catalog items
  1. Tap Settings > Business Tools > Catalog.
  2. Tap a product or service > More
    more
    > Edit.
  3. Turn on Hide this item.
  4. Tap Save.
    Alternatively, swipe left on an item in your Catalog manager. Then, tap Hide > Hide.
    5. Note: Hidden items still appear in your catalog manager with
    hide catalog item
    over the item image. On the product detail page, a note also indicates when an item is hidden.
Unhide catalog items
  1. Tap Settings > Business Tools > Catalog.
  2. Tap a hidden product or service > More
    more
    > Edit.
  3. Turn off Hide this item.
  4. Tap Save.
    5. Alternatively, swipe left on an item in your Catalog manager. Then, tap Unhide > Unhide.
Delete a product or service from your catalog
  1. Tap > Settings > Business Tools > Catalog.
  2. Swipe left on a product. Then, tap Delete > Delete.
    • Alternatively, select the image of the product or service you wish to delete. Then, tap Edit > Delete > Delete.
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