How to create and maintain a catalog

Android
iOS
Web
To provide your customers easy access to your business’s latest offerings, keep your catalog updated.

Add a product or service to your catalog

  1. From the Tools tab, tap Catalog.
  2. Tap Add new item. Then, tap Add photos and videos.
  3. Tap Photo and video library to upload images from your device or Camera to take new images or videos. You can upload up to 10 images or videos, and the size limit for a video is 50 MB.
  4. Tap Next >
    send
    • Note: Video thumbnail images are automatically generated when a video is uploaded and cannot be edited at this time.
  5. Enter a product or service name.
  6. Tap Country of origin.
  7. Select the country where the item was created and tap Save.
  8. Add optional details:
    • Price
    • Sale price
    • Description
    • Website link
    • Product or service code
  9. Tap Save.
Note: Every image and video uploaded to the catalog is subject to a review, which confirms that the image, video, product, or service meets the WhatsApp Business Messaging Policy.
Once a product or service is approved, it’s automatically added to the catalog. However, if it's rejected, a red exclamation icon will be displayed next to the image.
If you think your item was wrongly rejected, you can appeal the decision:
  1. Tap the rejected item.
  2. Tap Request another review.
  3. Enter your reason for the request.
  4. Tap Continue.
If you reviewed the WhatsApp Business Messaging Policy and your appeal was rejected, send us a reply explaining your request for a third review.

Control which products or services customers can see

Hide catalog items

  1. From the Tools tab, tap Catalog.
  2. Tap a product or service >
    more
    > Edit.
  3. Turn on Hide this item.
  4. Tap Save.
    • Alternatively, swipe left on an item in your Catalog manager. Then, tap Hide > Hide.
Note: Hidden items still appear in your catalog manager with
hide catalog item
over the item image. On the product detail page, a note also indicates when an item is hidden.

Unhide catalog items

  1. From the Tools tab, tap Catalog.
  2. Tap a hidden product or service
    more
    > Edit.
  3. Turn off Hide this item.
  4. Tap Save.
    • Alternatively, swipe left on an item in your catalog manager. Then, tap Unhide > Unhide.

Create and manage collections in your catalog

You can create collections within your catalog to make it easier for customers to find the products and services they’re looking for. Learn more about how to create and manage collections.

Share a product or service from your catalog

You can share a link to products or services from your catalog in a chat or on your status in WhatsApp, or with a third-party messaging app. Learn more about how to share a product or service from your catalog.

Delete a product or service from your catalog

  1. From the Tools tab, tap Catalog.
  2. Swipe left on a product. Then, tap Delete > Delete.
    • Alternatively, select the image of the product or service you want to delete. Then, tap
      more
      > Edit > Delete > Delete.

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