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How to create and maintain a catalog
Android
iOS
Web and Desktop
To provide your customers easy access to your latest offerings, keep your catalog updated.
Add a product or service to your catalog
- Tap Settings > Business Tools > Catalog.
- If creating a new catalog, tap Add new item.
- Tap the plus icon or Add new item. Then, tap Add Images.
- Tap Choose Photo to upload images from your Photos or Take Photo to take new images. You can upload up to 10 images.
- Enter a product or service name, along with any optional details like:
- Price
- Description
- Website link
- Product or service code
- Tap Save.
Note: Every image uploaded to the catalog is subject to a review, which confirms that the image, product, or service meets the WhatsApp Commerce Policy.
Once a product or service is approved, it’s automatically added to the catalog. However, if it's rejected, a red exclamation icon will be displayed next to the image.
If you think your item was wrongly rejected, you can appeal the decision:
- Tap the rejected item.
- Tap Request another review.
- Enter your reason for the request.
- Tap Continue.
If you reviewed the WhatsApp Commerce Policy and your appeal was rejected, send us a reply explaining your request for a third review.
Control which products or services customers can see
Note: This feature may not be available to you yet.
Hide catalog items
- Tap Settings > Business Tools > Catalog.
- Tap a product or service > More> Edit.
- Turn on Hide this item.
- Tap Save.
Alternatively, swipe left on an item in your Catalog manager. Then, tap Hide > Hide.
Note: Hidden items still appear in your catalog manager with
over the item image. On the product detail page, a note also indicates when an item is hidden.
Unhide catalog items
- Tap Settings > Business Tools > Catalog.
- Tap a hidden product or service > More> Edit.
- Turn off Hide this item.
- Tap Save.
Alternatively, swipe left on an item in your Catalog manager. Then, tap Unhide > Unhide.
Delete a product or service from your catalog
- Tap > Settings > Business Tools > Catalog.
- Swipe left on a product. Then, tap Delete > Delete.
- Alternatively, select the image of the product or service you wish to delete. Then, tap Edit > Delete > Delete.