How to create and maintain a catalog

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To provide your customers easy access to your business’s latest offerings, keep your catalog updated.
Add a product or service to your catalog
  1. Open the WhatsApp Business app > More options
    > Settings > Business tools > Catalog.
    • If creating a new product, tap Add new item.
  2. Tap Add Images.
  3. Tap Gallery to upload images from your Photos or Camera to take new images. You can upload up to 10 images.
  4. Enter a product or service name, along with any optional details like:
    • Price
    • Description
    • Website link
    • Product or service code
  5. Tap SAVE.
Control what products or services customers can find
Note: This feature may not be available to you yet.
Hide catalog items
  1. Tap More options
    > Settings > Business tools > Catalog.
  2. You can hide items individually or in bulk.
    • To hide an individual item, tap the item to open the product detail page. Then, tap More options
      > Hide > Hide.
    • To hide items in bulk, press and hold an item until the green check mark appears. Then, tap other items you want to hide > Hide
      > Hide.
    Hidden items will still appear in your catalog manager with
    over the item image. On the product detail page, a note appears, indicating that you hid this item.
Unhide catalog items
  1. Tap More options
    > Settings > Business tools > Catalog.
  2. You can unhide items individually or in bulk.
    • To unhide a single item, tap the item to open the product detail page. Then, tap More options
      > Unhide > Unhide.
    • To unhide items in bulk, press and hold one of the items you want to unhide. Then, tap other items you want to unhide > Unhide
      > Unhide.
Delete a product or service from your catalog
  1. Tap More options
    > Settings> Business tools > Catalog.
  2. Press and hold the image of a product or service.
  3. Tap the Delete icon, then tap Delete.
Alternatively, select the image of the product or service you wish to delete. Then, tap More options
> Delete > Delete.
Note: Every image uploaded to the catalog is subject to a review. The review helps confirm that the image, product, or service meets the WhatsApp Commerce Policy.
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