How to create and maintain a catalog

Web and Desktop
Android
iPhone
To provide your customers easy access to your latest offerings, keep your catalog updated.
Add a product or service
To add a product or service to your catalog:
  1. At the top of your chatlist, click More
    |
    > Catalog.
  2. Click Add new item.
  3. Click Add Images to upload up to 10 images from your files.
  4. Enter a product or service name, along with any optional details like:
    • Price
    • Description
    • Website link
    • Product or service code
  5. Click ADD TO CATALOG to add the product to your catalog.
Control what products or services customers can see
Hide catalog items
  1. Open the WhatsApp Business app.
  2. At the top of your chatlist, click More
    |
    > Catalog.
  3. Click a product or service > Edit.
  4. Select Hide item.
  5. Click Save.
Alternatively, hover your mouse over the item on the Catalog screen. Then, click More
|
> Hide item.
Hidden items still appear in your catalog manager with
over the item image. On the product detail page, a note appears, indicating that you hid this item.
Unhide catalog items
  1. At the top of your chatlist, click More
    |
    > Catalog.
  2. Click a product or service > Edit.
  3. Unselect Hide item.
  4. Click Save.
Alternatively, hover your mouse over the item on the Catalog screen. Then, click More
|
> Show item.
Delete a product or service
To delete a product or service from your catalog:
  1. At the top of your chatlist, click More
    |
    > Catalog.
  2. Select a product or service.
  3. Scroll to the bottom of the product detail section.
  4. Click Delete Item.
  5. Click OK.
Note: To confirm that the product or service and its associated image meet the WhatsApp Commerce Policy, we review every addition to your catalog.
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